Incredable's Frequently Asked Questions

Why Incredable?

Traditional credentialing has historically been a time-consuming, vigorous process, but its importance reinforces the need for a more streamlined process. Incredable’s new digital platform has transformed the tedious credentialing process into a user-friendly, coherent experience. Incredable is a secure credentialing software system that prioritizes efficiency, security, and compliance. Whether you’re looking to renew licenses, expedite workflows,  complete facility credentialing, or payer enrollments, the Incredable HIPAA-compliant platform provides robust features that offer an ideal solution for facilities and providers looking to optimize their credentialing processes. Save time and money, reduce risk, and boost employee retention rates by getting started with the most cost-efficient and user-friendly solution to credentialing. 

Why do I need a credentialing software system?

A credentialing system ensures compliance with regulatory requirements, maintains quality standards, reduces risks, and streamlines administrative processes. Using a modern credentialing system will provide the following benefits:

• One secure and centralized storage platform: Save important documents in a secure cloud-based system that reduces manual errors.

• Automated monitoring: Renew licenses and expiring documents with alerts and reminders that track deadlines and renewal dates. 

• Quality assurance: Verify the qualifications of individuals and organizations by ensuring your providers meet specific requirements and uphold necessary licenses. 

• Faster onboarding: Spend more time focusing on patient care through efficient onboarding. 

• Less risk: reduce manual errors when managing large volumes of data through a secure, automated platform. 

Is Incredable a cloud-based software solution?

Yes – Incredable is the only credentialing software solution to use Hashgraph Distributed Ledger Technology for virtually impenetrable security. Users can access their team and essential digital documents on any platform anywhere in the world, knowing their data remains secure.

What is the implementation process like?

Incredable prides itself on its user-friendly, easy-to-learn solution. We’ll have you onboarded in no time! We set up a personalized call to assess your current data management to prepare for 

implementation. Based on your chosen plan, our team will upload your documents into the system and perform a data assessment to develop a custom data migration plan. Typically, your facility and providers will have access to Incredable within one week after we receive your current data. Our in-house product development team will work alongside implementation to configure the platform’s features to meet the needs of your facility and providers. 

What is your customer support like?

Whether you are using the Basic, Advanced, or Enterprise version of Incredable, our trained Customer Support and Implementation Team will ensure your experience with Incredable is seamless. We also provide a user guide and a library of helpful articles, case studies, and videos to help you get started. In the unlikely event you encounter an issue with Incredable or if you have an additional question, you can count on our support team to be available by phone, text, or email. 

Is there a limit on storage space for documents that can be uploaded onto the platform?

There are no storage space limitations or data caps for the number of documents that can be uploaded onto Incredable or shared between platform users.

Is there a limit on the number of administrators or facility users that can use Incredable? 

There are no limits to your capabilities with Incredable. You can have as many administrators, providers, and other facility users on your Incredable account as you’d like, depending on your chosen version of the software. This can fluctuate with the needs of your business and change at any time. 

Can Incredable be used for multiple facility locations? 

Yes, Incredable allows users to manage multiple provider rosters, appointments, privileges, and credentials for all of their facilities on one dashboard. Providers can easily transfer between locations without needing to be re-credentialed or have their appointments and privileges reassigned. 

What are the advantages for our providers?

Incredable makes it easier than ever for providers to access documents anywhere and anytime securely. Each provider has a unique provider profile with centralized storage of credentialing documents, licenses, certificates, and any other information essential to their career. 

How will I know when a provider’s license or other credentials are expiring?

Incredable will show provider credentials that will need to be renewed or documents that have already expired documents in a single, easy-to-read dashboard. Your team of providers will receive automated and configurable expiration alerts directly from the platform. The Incredable platform will ensure your providers stay compliant with alerts that display up to 120 days in advance.

Once an application is submitted to another entity, how can administrators track submission dates and follow-up attempts?

Incredable offers a tracking module within the dashboard that supports application management with built-in alerts, document attachments, and notes. Administrators will be able to keep track of the providers’ application status and effectively track submission dates and follow-up attempts, ensuring a well-documented and organized credentialing process. 

Can Incredable help with improving other administrative tasks?

Our platform has several features designed to improve healthcare administration in conjunction with and independently from credentialing. Reduce stress and compliance risk with automated expiration alerts for any document, including licenses, certifications, malpractice insurance, and more. Send requests for information directly to the provider and track the status of their response all within the Incredable platform. The same applies to payer enrollment! Easily view the enrollment status of all your providers from your roster, begin the enrollment process, and track its progress all in one place. 

How can Incredable improve communication in my facility? 

Physician time is valuable and chasing down healthcare providers for information and signatures takes away from focusing on patient care. Our digital forms auto-populate dozens of templates or custom forms with information from your providers’ credentials that are already in the system. You can finalize with a digital signature, send the form to its destination, and track its status all within Incredable. Take advantage of custom reports and privileging and let Incredable be your one-stop solution for all of your healthcare administration needs.