Four numbers, and exactly how each one is calculated.
Every credentialing vendor quotes percentages. Few say what they measured. Here is the arithmetic behind ours, including the caveats — and how to get on a call with an organization like yours instead of reading a case study we wrote.
Median elapsed days from application received to credentialing decision, measured before and after implementation.
Caveat Depends on primary source response times, which no platform controls.
Specialist hours per completed file compared with a spreadsheet-and-email process at the same organization.
Caveat Compared against manual process, not against another platform.
Annual program cost including software, specialist hours and outsourced verification, before and after.
Caveat Varies most with how much verification was previously outsourced.
Public reviews on Capterra at the time of writing.
Caveat Reflects reviewer sample, not the full customer base.
Where the days go
One cycle, split between staff work, waiting on primary sources and waiting on committee — 58 days before, 29 after, with the per-segment arithmetic shown rather than a headline percentage.
Talk to a customer, not a case study
We match you with an organization of similar size, structure and program maturity, and we leave the call. Named written stories are published only with the customer’s approval, which is why you will not find invented quotes on this page.
Provider count, facility count, whether you privilege, and what you run today.
One similar in size, one that switched from the platform you are on now.
Unaccompanied, with our questions out of the way. Ask about implementation and support.
Three themes come up repeatedly in public reviews: configuration without tickets, implementation that felt like a partnership, and cost against enterprise quotes.
Read them unedited on Capterra rather than curated here.